Returns & Exchanges Policy

Customer satisfaction is our top priority. We understand that sometimes an item may not meet your expectations, and we are here to assist you with returns and exchanges.

Return Policy

If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund.

  • The item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Customers are responsible for the return shipping fees, except in cases of defective or damaged items.
  • All refunds are issued in Hong Kong Dollars (HKD). The time required for the refund to be reflected in your account will depend on your bank’s processing schedule.

Exchange Policy

If you wish to exchange an item for a different size or colour, please contact our customer service team at [email protected] within 14 days of receiving your order.

  • Our team will provide detailed instructions for the exchange process.
  • Customers are responsible for the return shipping fees for exchanges.

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of delivery.

  • We will arrange for a return and send you a replacement at no additional cost.

Contact Us

If you have any questions or need further assistance regarding our Returns & Exchanges Policy, please email us at [email protected].

Thank you for shopping with BerryMalls.